Interpreter Requests
- Patient
- Hospital
All PALS for Health interpreters work on an "on-call" basis. Please keep in mind that we do not have interpreters stationed at the PALS for Health office. We respectfully request at least a 48 hour (2 business days) advance notice for all interpreter requests.
Requests can be made:
- On-Line (Link)
- 213-553-1818 (English)
- 213-627-4850 (Spanish Voicemail)
- 213-614-1761 (API Multi-Lingual Voice Mail)
(Please use 1-800-228-8886 as well or instead of for the API languages. Can we also note that the API language line is an automated answering machine?). The reason I did not list the 800 number is b/c we have to pay for toll charges for long distance calls from users. I’m hoping that since most folks use cell phone these days, they don’t really incur long distance charges but if the area code of their cell phone is 626, we’ll have to pay…
To assist us in matching your client with the most appropriate interpreter, health care providers should be prepared to furnish PALS for Health staff with the following patient information:
- Ethnicity and language(s) or dialect(s)
- Gender and date of birth
- Nature of service (physical therapy, ultrasound, HIV testing, etc.)
- Date, time and place of the appointment
- Name and telephone number of the patient and health care provider
The above information is required to help us better serve you and your patient, and will be kept strictly confidential.
If you require an interpreter for a follow-up appointment, please call PALS for Health directly instead of scheduling directly with the interpreter. This policy is observed to avoid any conflict in each interpreter's availability.
